Contacting IT

"How do I contact IT?" is a question I am frequently asked. EWG's IT department recently deployed a new help desk and trouble ticket system called Zendesk. Recently, I discovered a feature of Zendesk that makes submitting a trouble ticket super easy. Simply send an email to help@ewg.k12.ri.us. Include a descriptive subject and concise message. Sending email to help@ewg.k12.ri.us ensures it will be seen by Jeff, Chris, and Max, and your request will enter Zendesk's queue. Conveniently, the entire trouble ticket conversation can take place through your email, not in a system whose name and address you've forgotten. Additionally, if you CC people when you send the email - perhaps a colleague for whom the tech issue is also relevant - Zendesk will automatically include them in the IT ticket conversation.